Your Solar Warranty – Fully Covered, Fully Supported

Every Central Coast Energy installation comes with three layers of warranty protection: our 10-year workmanship warranty, manufacturer product warranties on all components, and long-term performance guarantees on your panels. Here’s exactly what’s covered and how to make a claim.

Your Warranty Coverage

Three Layers of Protection on Every Installation

When you install solar with Central Coast Energy, you’re protected by three separate warranties that work together to cover every component of your system for the long term.

Central Coast Energy

10years

Workmanship Warranty

Covers all installation labour, wiring, mounting, connections and electrical work performed by our team. If anything we installed fails or causes an issue within 10 years, we fix it at no cost to you.

Manufacturer

10 – 25years

Workmanship Warranty

Covers manufacturing defects in your panels, inverter and battery. If a component fails due to a defect, the manufacturer replaces it. We coordinate all claims for you.

Panels Only

25 – 30years

Performance Warranty

Guarantees your panels will still produce a minimum percentage of their rated output after 25–30 years. Typically 84–87% at 25 years depending on brand.

Warranty by Brand

Manufacturer Warranty Periods — All Brands We Install

Here are the specific warranty periods for each brand of panels, inverters and batteries we install. These are in addition to our 10-year workmanship warranty.

Component Brand Product Warranty Performance Warranty
Solar Panels
Trina Solar Vertex Series 25 years 25 years (84.8%)
Jinko Solar Tiger Neo Series 25 years 30 years (87.4%)
Sungrow Panels 25 years 25 years (84.8%)
Inverters
Fronius Primo / Symo / Gen24 10 years —
Enphase IQ Microinverters 15 years —
SMA Sunny Boy / Tripower 10 years —
Sungrow SG / SH Hybrid 10 years —
GoodWe DNS / ES / ET 10 years —
Batteries
Tesla Powerwall 3 10 years 70% at 10 years
Enphase IQ Battery 15 years 70% at 15 years
Sungrow SBR Series 10 years 70% at 10 years
Alpha ESS SMILE Series 10 years 70% at 10 years

*Warranty periods are based on current manufacturer terms as of 2026 and may be subject to change. Performance warranty figures indicate minimum guaranteed output at the end of the warranty period. Some brands offer extended warranty options — ask us during your consultation.

Coverage Details

What’s Covered — and What Isn’t

Understanding the boundaries of your warranty helps you know when to contact us and what to expect.

Covered by Warranty

  • Installation defects — faulty wiring, loose connections, improper mounting
  • Manufacturing defects in panels, inverters and batteries
  • Inverter failure within the warranty period
  • Panel output degradation below the warranted minimum
  • Battery capacity loss below the warranted minimum
  • Roof leak caused by our installation work

Not Covered by Warranty

  • Damage from severe weather events (storms, hail, lightning)
  • Damage caused by third parties (e.g. roofers, antenna installers)
  • Normal panel output degradation within warranted range
  • Output reduction from dirt, shading or tree growth
  • Damage from pest activity (birds, possums chewing wiring)
  • Modifications made by anyone other than Central Coast Energy

For damage caused by weather, pests or third parties, your home and contents insurance may cover repairs. We can provide a paid inspection and repair quote for any non-warranty issues — just contact us.

Warranty Claims

How to Make a Warranty Claim

If something goes wrong with your solar system, here’s exactly what to do. We handle the entire claims process for you — including manufacturer coordination.

01

Contact Us

Call 02 4302 1908 or email us. Describe the issue — error codes, reduced output, physical damage, or anything unusual. Include photos if possible.

02

We Diagnose

We may be able to diagnose remotely via your monitoring data, or we’ll schedule a site visit. We determine whether the issue is a workmanship or manufacturer warranty matter.

03

We Coordinate

If it’s a manufacturer warranty issue, we lodge the claim with the manufacturer on your behalf, handle all documentation and arrange for replacement parts.

04

We Fix It

We complete the repair or replacement. For workmanship issues, there’s no cost. For manufacturer warranty claims, parts are covered — we handle the labour.

Need to make a warranty claim or report an issue?

Frequently Asked Questions

Warranty FAQs

Common questions about your solar panel, inverter and battery warranty coverage.

Our 10-year workmanship warranty covers all installation labour and work performed by Central Coast Energy. This includes panel mounting, wiring, inverter installation, switchboard connections, roof penetrations and all electrical work. If anything we installed develops a fault within 10 years — whether it’s a loose connection, a wiring issue, a roof leak from our mounting, or any other installation-related problem — we return and fix it at no cost to you.

The product warranty covers manufacturing defects — if a panel, inverter or battery fails due to faulty materials or manufacturing within the warranty period, the manufacturer replaces it. The performance warranty (panels only) guarantees a minimum output level over time. For example, a 25-year performance warranty guaranteeing 84.8% means if your panels are producing less than 84.8% of their original rated output at year 25, the manufacturer must remediate the shortfall. Both are separate from our workmanship warranty.

For our workmanship warranty, no — it’s unconditional for 10 years from installation. For manufacturer warranties, the main requirement is that the system was installed by a CEC-accredited installer (which Central Coast Energy is) and that no unauthorised modifications have been made to the system. We recommend regular professional servicing to keep your system in peak condition, and having a documented service history strengthens any warranty claim.

No — you just contact us. We handle the entire manufacturer warranty claims process on your behalf, including fault diagnosis, documentation, communication with the manufacturer, and arranging replacement parts. You don’t need to contact any manufacturer directly. This is one of the advantages of using a local, established installer — we’re your single point of contact for everything.

No. Damage from severe weather events including storms, hail, lightning and flooding is not covered by our workmanship warranty or manufacturer warranties. However, your home and contents insurance typically covers solar panels and inverters as part of your property. We recommend checking with your insurer that your solar system is included in your coverage. If storm damage occurs, contact us for an inspection and repair quote.